Privacy Policy

Our Privacy Commitment

At solivranethoqa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

We believe transparency is essential, so we've written this policy in plain English to help you understand exactly how your information is handled.

Information We Collect

We collect information that you provide directly to us and information gathered automatically when you use our website:

• • Contact details (name, email address, phone number, postal address)
• • Financial information relevant to our consultations (income ranges, financial goals)
• • Communication preferences and consultation history
• • Technical information (IP address, browser type, device information, website usage data)

How We Use Your Information

We use the information we collect for the following purposes:

• • Providing financial planning consultations and related services
• • Communicating with you about appointments, updates, and service improvements
• • Improving our website functionality and user experience
• • Complying with legal obligations and protecting our legitimate business interests

Legal Basis for Processing

Under UK and EU data protection law, we process your personal data based on the following legal grounds:

Primary Legal Basis:: We process your data on the basis of consent and legitimate interest.

For consultation services, we rely on contractual necessity and legitimate interest. For marketing communications, we rely on your explicit consent, which you can withdraw at any time.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• • With service providers who help us operate our website and deliver our services (under strict confidentiality agreements)
• • When required by law or to protect our legal rights and interests
• • With your explicit consent for specific purposes you have approved

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security of your data.

Your Rights

You have several rights regarding your personal data, including:

• • Right to access your personal data and understand how it's processed
• • Right to correct inaccurate or incomplete information
• • Right to delete your personal data in certain circumstances
• • Right to restrict or object to processing of your data
• • Right to data portability and to withdraw consent at any time

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and understand how our site is used.

For detailed information about our cookie practices, please see our separate Cookie Policy. Cookie Policy

Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Client consultation records are typically retained for seven years after the end of our professional relationship, unless you request earlier deletion.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at contact@solivranethoqa.com or +44 978-650-400.